Here’s some information about the topics people ask us about the most:
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We don't cold call
- We have been made aware of companies claiming to be Energy Saving Trust making cold calls to consumers, often offering energy efficiency improvements and asking for a fee.
- Energy Saving Trust does not and has never participated in cold calling or requesting payment from consumer.
Still have a question for us?
If you need to get in contact with us, please complete the form below with details of your query and a relevant member of the team will be in touch.
Please note, these offices do not provide advice.
|England||Energy Saving Trust England, 30 North Colonnade, Canary Wharf, London, E14 5GP||020 7222 0101|
|Northern Ireland||Energy Saving Trust Northern Ireland, River House, 48 High Street, Belfast, BT1 2BE||02892 449819 / 02892 449820|
|Scotland||Energy Saving Trust Scotland, Second Floor, Ocean Point 1, 94 Ocean Drive, Edinburgh, EH6 6JH||0131 555 7900|
|Wales||Energy Saving Trust Wales, 33 Cathedral Road, Cardiff CF11 9HB||029 2046 8340|
If you are a member of the media with a press or media-related enquiry, please contact firstname.lastname@example.org
Feedback and complaints
If you’d like to learn more about our customer complaints process, please download our Complaints Procedure document.
If you’d like to provide feedback or make a complaint, please use our contact form at the top of this page. Please note – for individual energy efficiency advice you’ll need to contact your relevant advice centre, see the details at the top of this page.
We will aim to reply within 30 working days. Find out more by reading our statement on treating customers fairly.
Energy Saving Trust Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 716195).
Last updated: 21 October 2021