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Low carbon travel

Fix Your Bike Scheme FAQs

What is the Fix Your Bike Voucher Scheme?

The Fix Your Bike Voucher Scheme aims to encourage more people to cycle by supporting individuals with the cost of repairing their bicycles. It provides vouchers of up to £50 towards the cost of bike repairs at approved repairers that have registered with the scheme. The Department for Transport funds the scheme and decides how many vouchers to issue at any time.

Energy Saving Trust manages the delivery of the vouchers.

What is the status of the scheme?

The voucher scheme has proved hugely popular and all vouchers in the fourth batch have now been claimed. The Department for Transport and Energy Saving Trust continue to work closely with the cycling industry to monitor the scheme’s impact to inform decisions on any future release of vouchers. We have now released over 400,000 Fix Your Bike vouchers, as well as fixing many more bikes via the Dr Bike pop-up maintenance stations. This is consistent with the Secretary of State’s commitment that the Department for Transport would help fix up to half a million bikes.

Have all 150,000 vouchers available in this batch been claimed?

The voucher scheme continues to prove hugely popular and all vouchers in the fourth batch have now been claimed.

When will more vouchers become available?

We continue to work closely with the cycling industry to monitor the scheme’s impact to inform decisions on any future releases of vouchers.

We have now released over 400,000 vouchers, as well as fixing many more bikes via the Dr Bike pop-up maintenance stations and via other charitable organisations, eg for disabled cyclists. This is consistent with the Secretary of State’s commitment that the Department for Transport would help fix up to half a million bikes. Visit the www.gov.uk/guidance/fix-your-bike-voucher-scheme-apply-for-a-voucher page for updates.

I want to use my voucher but I’m not comfortable visiting my local bike shop

Cycling is one of the safest means to travel safely during the pandemic as it allows social distancing.

The latest vouchers have been extended until 31 August to allow more time to allocate to a participating repairer. This means that people who have claimed a voucher in March have until then to book a service. This can be done remotely, with ID and bike details checked at the time of the repair. Repairers have until 31 October 2021 to complete the work.

Why have you extended the scheme again?

We have extended the validity period for customers with vouchers from the two March releases to 31 August to allow more time to book their bike in for repair with a repairer and benefit from the scheme over the rest of the summer. We have also extended the final expiry date for repairers to 31 October to give them more time to complete repairs to help protect sector capacity during the summer (which is a busy period for bike servicing) and autumn months.

Why haven’t you extended vouchers from the first and second release?

Vouchers from the first and second release have now expired. The recipients of vouchers in the first and second release had a generous time limit of 60 days to allocate their vouchers to a participating repairer before they expired. A limit of one voucher per person applies, it is only possible to apply once.

We are considering extending deadlines for redemption of vouchers for some people impacted by Covid-19 restrictions. If you have previously secured a voucher, please contact fixyourbike@est.org.uk to discuss an extension with the team.

Why can’t I register now?

You cannot currently register on the site, as there are no vouchers available. Visit the www.gov.uk/guidance/fix-your-bike-voucher-scheme-apply-for-a-voucher page for updates.

You can still check to see if there is a registered repairer available in your area.

Why didn’t I hear vouchers were available before they had all been claimed?

The Fix Your Bike Voucher Scheme has been hugely popular. Vouchers are released in batches in order to stagger the demand on repairers. The scheme is promoted on Department for Transport and Energy Saving Trust channels, also through a number of stakeholders. Visit the www.gov.uk/guidance/fix-your-bike-voucher-scheme-apply-for-a-voucher page to check availability.

Why are households now able to claim more than one voucher again?

We have made the change to one voucher per customer to reflect available capacity for repairs and make sure as many people as possible, including those who live in houses of multiple occupation and family members who live at the same address, can benefit from having a bike serviced.

I was allocated one voucher in a previous release, can I claim for another?

No. The limit is one voucher per customer.

What does this voucher cover?

The voucher will provide up to £50 towards a bike repair- the cost of service and parts. The scheme will not cover accessories or costs towards a new bike. The bike owner will need to pay any costs exceeding £50. If the cost of the service is less than £50, it is only possible to claim that lesser amount. The voucher only covers repairs carried out by a repairer registered as part of the scheme.

The voucher can be used for pedal bikes, adapted bikes and ebikes which are all eligible for the scheme. eBikes must conform to the government’s requirements to qualify.

Can I use my voucher to have my child’s bike repaired?

Yes. A limit of one voucher per person aged 18 or over applies. The voucher can be used to repair pedal bikes, adapted bikes and ebikes which are all eligible for the scheme. This includes bikes for children.

Does this voucher cover VAT?

Yes. The voucher covers up to £50 towards the cost of repairs, this includes VAT.

I have already had my bike repaired, can I claim retrospectively?

No retrospective voucher use will be possible. It is necessary to apply for and receive a voucher prior to the repair being made with a business participating in the scheme. The voucher can be used for pedal bikes, adapted bikes and ebikes which are all eligible for the scheme. eBikes must conform to the government’s requirements to qualify.

How long is my voucher valid for?

Vouchers are valid for 90 days to claim at a registered business before it expires. Providing the voucher has been accepted by a repairer and the repairs have been agreed, the work can be carried out up until 31 August 2021.

How do I apply?

Apply for a Fix Your Bike voucher through the website. Vouchers are being released in batches to manage demand on repairers. It is only possible to register when vouchers are available.

I can’t book my repair/get the spare part I need. Is an extension possible?

All vouchers must be redeemed with a participating repairer by 31 August 2021.

I had a voucher I didn’t use, it has now expired. Can I reapply?

A limit of one voucher per person applies, it is only possible to apply once. If you have previously secured a voucher, please contact fixyourbike@est.org.uk to discuss an extension with the team.

I’ve received an email from the University of Westminster asking me to complete a survey, what is this about?

This scheme is currently being evaluated by a consortium including Transport for Quality of Life and the University of Westminster. This survey has been commissioned by Department for Transport. More details are available here.

Last updated: 17 September 2021