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Fix Your Bike Scheme FAQs

Woman holding a bike wheel in a repair shop

What is the Fix Your Bike Voucher Scheme?

The Fix Your Bike Voucher Scheme aims to encourage more people to cycle by supporting individuals with the cost of repairing their bicycles. It provides vouchers of up to £50 towards the cost of bike repairs at approved repairers that have registered with the scheme. Department for Transport funds the scheme and decides how many vouchers to issue at any time.

Energy Saving Trust manages the delivery of the vouchers.

What's the current status of the scheme? 

The Fix Your Bike Voucher Scheme has allocated all vouchers available as part of the first batch. Further vouchers will be released at a later date when we are confident people will be able to get their bikes fixed at a wide range of retailers without significant waiting times.

When will the next batch of vouchers be released?

Further vouchers will be released when we are confident people will be able to get their bikes fixed at a wide range of retailers without significant waiting times. Energy Saving Trust is working closely with Department of Transport and the cycling industry during this pilot stage to monitor impact. Vouchers will be released through the website.

How do I apply?

Information will be provided through the website prior to further vouchers being released.

Why can’t I register now?

You cannot currently register on the site, as there are no vouchers available. You will be able to register once vouchers are made available and the scheme reopens.

You can still check to see if there is a registered repairer available in your area.

Why can’t I see my voucher?

Unless you entered the details of your bike(s) for repair in the portal, clicked the 'claim voucher' button to generate a voucher code(s) and received it by email unfortunately you have not secured your voucher(s).

All vouchers available as part of the pilot phase have been claimed.

Why have some people received a voucher after the initial allocation ran out?

Unfortunately a number of people started the registration process but were not able to secure a voucher before the initial allocation had been claimed. To rectify this issue, Department for Transport have released one Fix Your Bike voucher to each of those affected. This means all applicants to the scheme have received a voucher.

I have one voucher, I want two.

Energy Saving Trust is working closely with Department of Transport and the cycling industry during this pilot stage to monitor the impact of the scheme. No further vouchers will be released until we are confident people will be able to get their bikes fixed at a wide range of retailers without significant waiting times. Please check the Fix Your Bike website for details of further releases.

I have already had my bike repaired. Can I claim retrospectively now I have received a voucher?

No retrospective voucher use will be possible. It is necessary to apply for and receive a voucher prior to the repair being made with a business participating in the scheme. The voucher can be used for pedal bikes, adapted bikes and ebikes which are all eligible for the scheme. eBikes must conform to the government’s requirements to qualify.

I thought I had two vouchers, now I have one.

We’re sorry that the Fix Your Bike scheme didn’t work as intended for you. Vouchers show in an account while vouchers are available however it is necessary to enter the details of your bike(s) for repair and click the ‘claim voucher’ button to generate a voucher code(s). Unless you received this detail by email unfortunately you did not secure your voucher(s) at launch.

Like you, a number of people started the registration process but were not able to secure a voucher before the initial allocation had been claimed. There was significant demand and the first batch of vouchers was exhausted within a few hours. To rectify this issue, Department for Transport have released one Fix Your Bike voucher to each of those affected. This means all applicants to the scheme have received a voucher.

Energy Saving Trust is working closely with Department of Transport and the cycling industry during this pilot stage to monitor the impact of the scheme. No further vouchers will be released until we are confident people will be able to get their bikes fixed at a wide range of retailers without significant waiting times. Please check the Fix Your Bike website for details of further releases.

I can’t book my repair/get the spare part I need. Is an extension possible?

Extensions are reviewed on a case by case basis, please email more information and your voucher number to fixyourbike@est.org.uk to discuss your situation.