Free advice service launches to help residents across parts of England, Scotland and Wales

New free advice service launches to help residents across parts of England, Scotland and Wales switch to low carbon technology 

Homes across parts of North West England, Central Scotland and North Wales can now get free help to plan energy efficient home improvements. The new service, Energywise, aims to help people save money on their energy bills and improve their carbon footprint.  

People can access free impartial advice, online or over the phone, from a team of experts at the Energywise service.  

Delivered by our energy experts and funded by SP Energy Networks, Energywise will help people find the best low carbon solutions to suit their home, budget and goals. These might include solar panels or a heat pump. 

People using the service will get a comprehensive improvement plan outlining next steps, and the option of a free follow up conversation with an expert advisor. The free service also offers help to find funding and certified installers, making it easier to get the work done.  

Our research has shown that 82% of homeowners in England are interested in making home improvements to reduce their energy bills. However more than a third (39%) aren’t confident in knowing where to start with the process*. Additional research reveals that: 

• More than a third of UK adults know nothing about heat pumps. 
• A quarter of UK adults think heat pumps aren’t suitable for UK homes. 

Energy prices are continuing to climb, and there’s a growing need to cut domestic CO₂ emissions to curb the climate emergency. In response, SP Energy Networks is the latest energy distributor to commission us to set up support services for the public to encourage action.  

Our Operations Director Laura McGadie, said:

“It’s exciting to be offering this bespoke service to help people choose what’s best for their homes when it comes to low carbon technology. Improving public awareness and understanding of things like heat pumps is a really vital part of the shift we need to make to a net zero society.

We know people are willing to make changes, they just want a bit of guidance on where to start, so Energywise is there to help them plan and go on to take positive action.” 

Energywise is now live for those living in an area of England, Scotland or Wales serviced by the SP Energy Networks energy grid. You can check if you live in one of these via the Energy Networks Association postcode checker. To get a free personalised Energywise home improvement plan visit Energywise.

*Research conducted by Censuswide on behalf of Energy Saving Trust, between 22 and 28 August 2023, surveying 4,298 homeowners in England.