Contact us

Got a question?

If you have a question for us, see if we’ve answered it below. You’ll find answers to the questions people ask us the most.

- Quick tips to save money and energy
- How to switch energy supplier
- Information on saving water at home
- Advice on energy efficient lighting
- Advice on energy efficient appliances
- How to get a smart meter
- Advice on reducing carbon emissions at home
- Advice on reducing your carbon footprint when travelling
- Funding to make home energy improvements
- Help with funding to install solar panels, wind turbines and other renewable electricity systems
- Funding for electric vehicles or electric bikes
- Advice on insulation and draught-proofing
- Information on low carbon heating
- Advice on using heating controls
- Our advice on electric heating systems
- Advice on boilers
- Advice on installing renewable electricity systems at home
- Advice on installing renewable heating systems at home
- Information on heat pumps
- Information on solar panels
- How to find an installer
- Information on electric vehicles
- Find electric vehicle incentives where you live

For home energy efficiency and funding advice, visit the UK Government’s website, or call the Home Retrofit Advice and Information Line on freephone 0800 098 7950.

If you live in North East England, get advice on energy saving home improvements at Home Energy Advice North East or call 0808 175 9345.

For Greater Manchester, Cumbria or Lancashire, visit Take Charge for energy and money advice.
In Northern Ireland, you can use the Northern Ireland Energy Advice service online, or call freephone 0800 111 4455 if you require tailored energy advice for your home.

You can also find out more about eligibility for schemes under the Northern Ireland Sustainable Energy Programme (NISEP).

If you require any further information on NISEP, please email NISEP@est.org.uk or call on 0207 222 0101.

We'll never cold call you to offer advice or to make energy efficiency improvements in exchange for money.
If you get a call like this, it’s a scam.
Hang up, and don’t give out your details.

Please complete this form and a member of the team will be in touch soon.

Please note, these offices do not provide advice.

Country	Address	Head office
England	Energy Saving Trust, Caledonia House, 223-231 Pentonville Road, London, N1 9NG	020 7222 0101
Northern Ireland	Energy Saving Trust, River House, 48 High Street, Belfast, BT1 2BE	028 97 442475
Scotland	Energy Saving Trust, Prospect House, 5 Thistle Street, Edinburgh, EH2 1DF	0131 555 7900
Wales	Energy Saving Trust, 33 Cathedral Road, Cardiff CF11 9HB	029 2046 8340

If you’re a member of the media with a press or media-related enquiry, please contact media@est.org.uk

If something is wrong, you can make a complaint to the relevant programme.

Please remember to show respect for our people. We have a zero tolerance policy on any kind of bullying, harassment or discriminatory behaviour.

Energy Saving Trust Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 716195).

Last updated: 14 May 2025