If you’d like to learn more about our customer complaints process, please download our Complaints Procedure document.
If you’d like to provide feedback or make a complaint, please use our contact form at the top of this page. Please note – for individual energy efficiency advice you’ll need to contact your relevant advice centre, see the details at the top of this page.
We will aim to reply within 30 working days. Find out more by reading our statement on treating customers fairly.
Energy Saving Trust Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 716195).