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Got a question?

If you have a question for us, see if we’ve answered it below. You’ll find answers to the questions people ask us the most.

Looking for advice where you live?

We don't cold call

  • We'll never cold call you to offer advice or to make energy efficiency improvements in exchange for money.
  • If you get a call like this, it’s a scam.
  • Hang up, and don’t give out your details.

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Need business advice?

If your query is business related, you can contact us using the button below.

Get in touch

Regional offices

Please note, these offices do not provide advice.

CountryAddressHead office
EnglandEnergy Saving Trust, Caledonia House, 223-231 Pentonville Road, London, N1 9NG020 7222 0101
Northern Ireland Energy Saving Trust, River House, 48 High Street, Belfast, BT1 2BE 028 97 442475
ScotlandEnergy Saving Trust, Caledonia House, 223-231 Pentonville Road, London, N1 9NG0131 555 7900
WalesEnergy Saving Trust, 33 Cathedral Road, Cardiff CF11 9HB 029 2046 8340

Press office

If you are a member of the media with a press or media-related enquiry, please contact

Feedback and complaints

If you’d like to learn more about our customer complaints process, please download our Complaints Procedure document.

If you’d like to provide feedback or make a complaint, please use our contact form at the top of this page. Please note – for individual energy efficiency advice you’ll need to contact your relevant advice centre. See the details at the top of this page.

We aim to reply within 30 working days. Find out more by reading our statement on treating customers fairly.

Energy Saving Trust Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 716195).

Last updated: 1 February 2024