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If you have a question for us, see if we’ve answered it below. You’ll find answers to the questions people ask us the most.

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We don't cold call

  • We'll never cold call you to offer advice or to make energy efficiency improvements in exchange for money.
  • If you get a call like this, it’s a scam.
  • Hang up, and don’t give out your details.

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Regional offices

Please note, these offices do not provide advice.

CountryAddressHead office
EnglandEnergy Saving Trust, Caledonia House, 223-231 Pentonville Road, London, N1 9NG020 7222 0101
Northern Ireland Energy Saving Trust, River House, 48 High Street, Belfast, BT1 2BE 028 97 442475
ScotlandEnergy Saving Trust, Prospect House, 5 Thistle Street, Edinburgh, EH2 1DF0131 555 7900
WalesEnergy Saving Trust, 33 Cathedral Road, Cardiff CF11 9HB 029 2046 8340

Press office

If you’re a member of the media with a press or media-related enquiry, please contact

Feedback and complaints

If something is wrong, you can make a complaint to the relevant programme.

Energy Saving Trust Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 716195).

Last updated: 30 May 2024