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Terms and conditions

Terms and conditions of use

Last updated: 15 September 2020

1.    Introduction

Please read these website terms of use carefully. These terms tell you the rules for using the following websites:

The above sites are together referred to in these terms as the “Site“. The Site is operated by Energy Saving Trust of 33 Cathedral Road, Cardiff CF11 9HB (“we“, “us” or “our“). To contact us about these terms, please email

2.    These terms

By accessing and using the Site, you accept these terms and agree to comply with them. If you do not agree to these terms, you must immediately stop using our Site.

These terms refer to the following additional terms, which also apply to your use of the Site. Please ensure you read through each of these additional terms:

We may update these terms from time to time. The date they were last updated will be shown on the page.

3.    Our Site

Our Site is only for users in the United Kingdom and we do not guarantee that content available on, or through, our Site is appropriate for use or available in other locations. You are responsible for complying with local laws and regulations of the country from which you access this Site.

Although we make reasonable efforts to update the information on our Site, we do not guarantee in any way that the information on our Site is accurate, complete or up to date. The Site may include inaccuracies or typographical errors. We will endeavour to correct any errors that are brought to our attention. Please email to notify us of any errors.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our Site for business and operational reasons.

We do not guarantee that our Site will be free of errors, bugs or viruses. You are responsible for your own virus protection software.

You may not knowingly misuse our Site by introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to attack or gain unauthorised access to our Site, the service on which it is stored or any service, computer or database connected to our Site. If you are in breach of this term, this would be a criminal offence under the Computer Misuse Act 1990 and we will take this breach seriously by reporting it to the relevant law enforcement authorities.

We have the right to suspend or permanently block your access to this Site or any portion of it without prior notice.

Please be aware our Site may from time to time include legal and/or other notices for the attention of some or all Site users. It is your responsibility to view and/or comply with any notices displayed.

4.    The content on our Site

We are the owner (or licensee) of all intellectual property rights in our Site and all materials published on it including, but not limited to, the design, logos, graphics, text, any underlying software code, tools or software available for download on the Site, the organisation and layout of the Site, icons and images (all referred to collectively as the “Content”). The Content is protected by copyright laws and may only be used by you in accordance with these terms.

Additional restrictions may apply where the Content is owned or copyright by a third party and where this is the case, we will indicate this on the Site.

If necessary, we will enforce our intellectual property rights to the fullest extent permitted by the law and this may include criminal prosecution.

You are strictly prohibited from using any Content, except as provided in these terms, without our prior written permission.

5.    Your use of the Site

You can use the Site (and its Contents) under the following conditions:

  • you may use our Site and Content for informational, non-commercial, non-profitable and personal use only but you must not modify, in print or digitally, any materials that you have printed or downloaded from our Site in any way
  • you must not use our Site or any Content for any commercial purposes (including, without limitation, to copy, sell, reproduce, republish, make available to the public, etc) without first obtaining our written permission and as necessary, obtaining a licence to do so from us and/or our licensors
  • content within any news or opinion sections of the Site may be reproduced solely for editorial purposes in daily newspapers, general circulation news magazines, trade publications and broadcast media provided that our status (and that of any identified contributors) as the authors of any Content is always acknowledged
  • you may not create a database in electronic or structured manual form by systematically downloading and storing any Content
  • you will not use the Site (or any of its Content) in connection with, or post or transmit any, infringing, threatening, false, misleading, abusive, harassing, discriminatory, liable to incite racial hatred, libellous, defamatory, vulgar, obscene, indecent, scandalous, offensive, inflammatory, blasphemous, pornographic, or profane material or material in breach of confidence or privacy
  • if any part of our Site requires you to create a login account with a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You are responsible for keeping such information secure and not disclosing it with any third party
  • you agree that if you share anything on our Site, you will retain ownership of your content but you will allow us to use, store and copy that content and to distribute and make it available to third parties. If the information shared consists of your personal data, we will use it in accordance with our privacy policy

Any permission we give you, or any rights you have, under these terms may be revoked by us at any time.

6.    Linking to our Site

You may only link to our Site if you comply with these terms and if you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way that in any way suggests any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Site on any site not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.

You must inform us in advance of the link, and if under any circumstances, we request you to discontinue linking to our Site, you must do so immediately.

7.    Privacy

Any personal data (for example, your name, address, telephone number or email address) that you transmit to the Site via a form, web tool, email or otherwise will be used by Energy Saving Trust in accordance with our privacy policy and cookie policy. We advise you to read our privacy policy as it sets out what personal data we collect, how we use it, how it is shared with other parties and what rights you have.

You guarantee that you are entitled to receive emails at any email address or contact details you provide us for that purpose, even if it is hosted or owned by a third party, such as your employer, educational establishment or other third party. You also agree that we may stop sending any emails to such address without notifying you, even if you have subscribed to receive them or any other service, if we receive a request from your employer, educational establishment or other third party to stop using that address.

8.    Links to third party websites

The Site may contain links to websites owned or operated by parties other than Energy Saving Trust. These links are provided for your convenience only. If you use these links, you may leave the Site or, alternatively, the link and third party website content may be framed within this Site. These links should not be interpreted as approval by us of those links or the information you may obtain from them. We are not responsible for any content on third party sites and have no control over the content of those sites.

9.    Liability

Energy Saving Trust shall not have any liability or responsibility whatsoever and howsoever arising for any Content or information provided (or not provided) on this Site.

Information provided by third parties for use on the Site (including through any forums or discussions) is done so without any verification by Energy Saving Trust and we accept no liability in respect of such information. Any opinions expressed by third parties on this Site are not necessarily the opinions of Energy Saving Trust.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any Content on it, to the fullest extent allowed by law.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  •   use of, or inability to use, our Site; or
  •   use of or reliance on any content displayed on our Site.

In particular, we will not be liable for:

  •   loss of profits, sales, business, or revenue;
  •   business interruption;
  •   loss of anticipated savings;
  •   loss of business opportunity, goodwill or reputation; or
  •   any indirect or consequential loss or damage.

Energy Saving Trust is not liable for any costs for the servicing, repair or correction of equipment, software or data resulting from your use of this Site.

If you are dissatisfied with any portion of this Site, your sole and exclusive remedy is to stop using it.

10.  General

Nothing in the Content within the Site or materials accessed via the Site, other than these terms, is intended to form any binding contract. In particular, notes on products, services and the like are stated on an ‘invitation to treat’ basis (ie they are not offers which will become binding upon purported acceptance by you) and are ‘subject to availability’.

If Energy Saving Trust decides to waive any breach of obligation arising under these terms, that does not mean that Energy Saving Trust has waived any other breach or any future breaches. All rights and remedies under these terms are cumulative and are not exclusive of any rights or remedies provided by law or by any other agreement.

The invalidity or unenforceability of any term of or any right arising pursuant to this agreement shall not affect the validity or enforceability of the remaining terms or rights.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these terms or your use of this Site.

These terms and your use of the Site shall be governed by English Law and the courts of England and Wales shall have exclusive jurisdiction in relation to any dispute relating thereto.

© Energy Saving Trust 2020 All rights reserved

September 2020

Last updated: 17 May 2022