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How we’re run

Governance

Energy Saving Trust Limited is a company limited by guarantee, without share capital registered in England and Wales (company number 02622374). This ensures that our profits are retained for investment in our overall objectives.

Our registered address is 30, North Colonnade, Canary Wharf, London, United Kingdom, E14 5GP. VAT reference 123 383 827

Structure

Energy Saving Trust provides independent, impartial advice and programme management to save energy and reduce carbon emissions.

We deliver programmes, consultancy advice and expertise through three dedicated teams of specialists.

Advice: large scale programmes of impartial advice

Energy Saving Trust delivers high quality, customer-focused, energy advice services at a national and local level for a range of clients, including government and the private sector.

Our services provide impartial, expert, personally tailored advice to more than 100,000 households a year, of all demographics, to help them reduce their carbon emissions, cut their fuel bills and improve their comfort levels.

The information we provide includes advice on energy efficiency, affordable warmth, renewables, sustainable transport and water efficiency covering both measures and behaviours. We deliver advice by phone, email and face to face at events including community group meetings, as well as in outreach situations such as in hospitals and in the home.

Customer satisfaction with our largest service, Home Energy Scotland, is 98 per cent and the service reached the finals of the UK Customer Experience Awards in both 2016 and 2017.

Commercially, we support energy suppliers and others to provide energy efficiency advice to their customers – ensuring our energy saving message reaches the widest possible audience.

Renewables: programmes of support for renewable energy solutions

Energy Saving Trust provides expert analysis and independent, impartial support on renewable energy systems and their integration into wider energy systems.

With in-house expertise on everything from domestic solar panels to district heating systems, we provide commercial, technical and strategic advice on renewables to national and local government, businesses, community groups and individuals in the UK and Europe.

We deliver programmes on behalf of devolved UK governments. Our team directly supports individuals, groups, businesses and local authorities to install and operate the best renewable energy generating systems for their specific needs. We complement this direct support with up to date online advice and information on renewable energy generation systems, including:

  • digital tools to calculate which systems may be suitable
  • financial support available
  • project guidance toolkits which provide end to end guidance
  • a certified installer search tool (Scotland only)

In addition to the provision of technical advice, we help to build the capabilities and confidence of individuals and communities to take charge of projects, including sourcing financial support.

We also manage large databases of renewable installations on behalf of the Scottish Government and both lead and partner on renewables research and trials.

Transport: speeding the transition to low-carbon transport solutions

Energy Saving Trust delivers a range of programmes aimed at improving air quality and decarbonising transport in the UK. This includes support and advice for organisations, local authorities and consumers, funded by the UK and devolved governments.

In England and Wales, this includes:

  • recommending ways that businesses and public sector organisations can reduce mileage, fuel use and carbon emissions, including through ultra-low emission vehicles
  • advising local authorities on charging infrastructure, taxi licensing and sustainable travel plans
  • delivering training on electric vehicles and fuel-efficient driving
  • approving technologies to retrofit buses, coaches and construction machinery to reduce emissions

In Scotland, this includes:

  • administering grants and loans available to both consumers and businesses wishing to install charging infrastructure and purchase ultra-low emission vehicles
  • providing sustainable and active travel advice to consumers and organisations and promoting the sustainable transport hierarchy whenever possible
  • providing technical consultancy reports to organisations and local authorities to future proof their charging infrastructure

Business products and services: certification, accreditation and field trials of technologies, consultancy and data analysis

Energy Saving Trust understands how consumers use energy. We’ve been providing independent and trusted energy saving advice for over 25 years. We use our unique combined consumer and energy insight to provide communication, certification, accreditation, consultancy and data analysis services.

Our in-house expertise spans primary and secondary qualitative and quantitative research, modelling and analysis; evaluation and impact assessment; domestic product certification, eco-design and labelling; smart metering; consumer and stakeholder engagement across energy and water.

In addition to being subject matter experts in energy efficiency and retrofit from a technical and consumer communication perspective, a sound understanding of the relevant policy landscape supports all our work.

Data and insight consultancy

Our Insight and Analytics team conducts a broad range of research and analytical projects for both government and business clients. We continually update our facts and figures, giving us fresh insight into energy use, attitudes and behaviours. We draw on the latest research, evidence and compelling analysis to enhance our in-house expertise.

Research and evaluation

We conduct innovative research and analytical projects for government, public sector and business clients. This includes primary and secondary qualitative and quantitative research, such as literature reviews and stakeholder interviews, quantitative modelling and modelling of energy demand, data analytics and the collection and analysis of big data.

Energy Saving Trust also undertakes post-project evaluations and impact assessment. We have considerable experience of analysing large quantities of qualitative data. Our skill sets include counterfactual impact evaluation, randomised evaluation design and analysis, evaluating impacts on behaviour change and quasi-experimental methods.

Product performance and certification

We deliver product performance assurance for low carbon technologies and energy efficient measures, including product endorsement and verification of claims based on an independent assessment of evidence.  Field trials monitor and evaluate the ‘real life’ performance of products in situ in a variety of building types or consumer groups.

Our reach extends across multiple sectors including domestic building measures such as heating, glazing, insulation, lighting, new technologies, renewables, as well as transport and air quality where we work with manufacturers and the supply chain delivering products and measures.

Policies and regulations