Social media house rules

You can find us on:

• Facebook
• LinkedIn
• YouTube

We use these channels to:

• Share updates, news and resources
• Provide energy‑saving tips
• Highlight campaigns, events and opportunities
• Engage with our community

Our main social media accounts are monitored Monday to Friday, 9am–5.30pm.
We read all messages and respond where appropriate, but we cannot reply to every message.

We’ll always try to direct you to relevant information on our website or trusted external sources. However, we can’t provide bespoke or individual advice through social media.

We aim to foster a constructive and respectful community. To support this, we may:

• Like posts or comments to acknowledge contributions.
• Follow accounts relevant to our work.
• Share content we believe will be useful or interesting to our audience.

We cannot follow, like or share everything that is requested.
Engaging with another account does not mean we endorse that individual or organisation.

Please do:

• Comply with the terms of use of each platform as well as these house rules.
• Only post information you are comfortable sharing publicly.
• Keep your posts relevant and on topic.
• Use appropriate and respectful language.
• Share our posts with your friends, family and networks.

Please don’t:

• Post personal information such as phone numbers or addresses.
• Share anything unlawful, defamatory, libellous, abusive, threatening, harmful, obscene, sexually oriented or racially offensive.
• Bully, harass or intimidate any individual or organisation.
• Spam or troll our accounts (eg persistent negative or abusive posts designed to provoke).
• Post the same or very similar messages repeatedly.
• Promote or advertise other services on our channels.

We may remove or ignore posts that break these rules.

We may also remove, block, ban or report any user who:

• Repeatedly violates our social media house rules.
• Uses an offensive username or profile image.

If you see content or comments on our channels that you believe breach these house rules, the channel’s terms and policies, or our website terms and conditions, please let us know.

Report inappropriate content