We’re also working with Citizens Advice in England and Wales to help you save money. For advice on everything from taking a meter reading to what to do if your supplier goes bust, Citizens Advice can help.
In Scotland, you can get free and impartial advice from Home Energy Scotland, the Scottish Government-funded advice service.
How to find out which energy efficiency improvements will benefit your home
Scammers may try to convince you to agree to work which won’t actually benefit your home. An Energy Performance Certificate (EPC) is a good source of reliable information – it highlights the energy efficiency improvements you could make to your home, how much they will cost, and how much you could save.
In England, Wales and Northern Ireland, only accredited domestic energy assessors can produce valid EPCs. In Scotland, only organisations approved by the Scottish Government can produce valid EPCs. You can find out more information in this guide to Energy Performance Certificates
How to find a reliable installer
Getting the right person to install your energy efficiency improvements is important. We recommend shopping around for at least three quotes to give you choice and to ensure good value for money.
Make sure your chosen installer is fully qualified and, if possible, accredited with a relevant industry body and/or trade federation.
It’s also a good idea to ask installers what guarantees they provide for the quality of their work and what warranties they supply with the products.
You should also check that the installation is covered by an appropriate length guarantee.
We’re not alone in working to raise awareness of scams, protect householders, and signpost to legitimate support during this challenging time.
Dame Clare Moriarty, Chief Executive of Citizens Advice, said:
“We know scammers prey on our worries and fears and the cost-of-living crisis is no exception.
“Anyone can be targeted by a scam, and as the purse strings are tightened and financial pressures pile on, it’s more important than ever we recognise the red flags.
“By reporting scams and sharing our own experiences, we can work together to protect ourselves and each other.”
John Herriman, Chief Executive of Chartered Trading Standards Institute, said:
“Everyone is at risk of being scammed but the cost-of-living crisis results in more and more consumers facing increasing levels of vulnerability. This means they face even greater risks of being caught by unscrupulous and illegal practices by those who are intent on exploiting the already difficult situation people find themselves in.
“At a time when the sad reality is that some are having to make choices between heating and eating, people can be particularly vulnerable to, for example, fraudsters offering cheaper energy. It is crucial that the public is wary of all these threats and that they contact the authorities if they suspect any attempt to defraud them or others.”
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Your questions about the energy crisis, answered by the experts
We’ve teamed up with Citizens Advice to answer your top questions about the energy crisis.