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The Department for the Economy’s Energy Strategy call for evidence and subsequent Energy Strategy Consultation asked respondents for their views and evidence on the idea to establish a One Stop Shop that provided consumers and businesses with a single point of contact for information, advice and support in energy strategy related matters. The proposal received overwhelming support from respondents.
This public consultation sets out the One Stop Shop implementation plan. This includes options to define the service’s purpose, scope, types of services offered, the implementation roadmap and options for the management and governance of the One Stop Shop service.
In our response we outlined support for the underpinning principles proposed. In addition, we agreed with the consumer groups likely to be in receipt of the service. Proposals included a lengthy pilot with a delayed timescale for any support mechanism services which we deemed to be a weakness.