Home Energy Advice North East

The OSS provides advice to residents on improving the energy efficiency of their home by installing measures such as insulation, heat pumps and solar panels. 

It also links people with grants and installers in the local authorities of: 

• Newcastle City Council 
• North Tyneside Council 
• Northumberland County Council 

You can access the service by: 

• Visiting the Energy Advice North east website  
• Calling our free telephone support line (0808 175 9345) 

The One Stop Shop receives 100% of its funding from the UK Government, under the UK Shared Prosperity Fund (UKSPF), with NECA as the lead authority.

The in-home support service provides free, impartial, in-person energy advice to households in the following local authority areas: 

• Newcastle City Council  
• North Tyneside Council  
• South Tyneside Council  
• Gateshead Council 
• Durham County Council  
• City of Sunderland Council  
• Northumberland  

Like the One Stop Shop, the in-home support service aims to empower people to make energy efficiency improvements to their home, ranging from insulation to solar panels.

Our partners Groundwork North East and Cumbria and Community Action Northumberland can provide a free home energy action plan during a home visit 

This part of the service is funded by HM Government and the North East and Yorkshire (NEY) Net Zero Hub.