We can help your advisors to support customers with behavioural, low- and no-cost savings advice, debt management and signposting to other services and support.
Speak to us today to discuss your training needs.
Upskill your staff to enable delivery of high-quality energy efficiency advice
How can our training help your organisation?
Our flexible training will enable you to upskill your advisors and frontline staff to provide high quality energy efficiency advice to your customers. We include the soft skills of delivering effective energy advice that is relevant to the needs of the customer.
Our training packages are ideal for organisations providing energy advice over the phone, face-to-face or in the home. The types of organisations we work with include:
- energy suppliers
- product manufacturers
- installers
- retailers
- domestic energy assessors
- local authorities and housing associations
Training deliverables
Our market-leading knowledge and insights colleagues can provide training and quality assurance that enables your teams to expertly advise customers about sustainable energy use.
How the training modules can be delivered are:
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Workshops
Good Energy Advice training workshops for groups of up to 12, delivered by an Energy Saving Trust expert. The workshops are tailored to build an introductory level understanding of providing energy advice. Further workshops to build upon or expand knowledge can be added.
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Train the trainer
This license provides businesses with a familiarisation workshop and materials, enabling you to integrate modules into your existing in-house training provision and equipping you to disseminate learning to new staff or provide a regular refresher.
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Endorsed advice
An annual programme of training, assessment, monitoring, and top-up development that enables your company and staff to be endorsed by Energy Saving Trust.
Online training
E-training workshops
Covering a variety of modules and topics, delivered by an Energy Saving Trust expert. The webinar workshops are tailored to help your staff respond to customers with a full understanding of providing good energy advice. Further workshops to build upon or expand knowledge can be added.
Bite-size sessions
Topics that your staff can dip into at their own pace – rapidly equipping your staff with the knowledge they need to protect your most vulnerable customers.
An adapted learning platform
Gives delegates the flexibility to access the training at times convenient for them and your business, meaning minimum downtime from customer calls.
Get in touch
Our experienced team is here to listen, guide, and work through challenges with you. Because the best solutions start with a good conversation.
Leave your details below and we’ll be in touch.
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