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Press Release 23 May 2023

£3 million to be distributed to organisations through Ofgem Redress Scheme

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Please note that this page contains information and links most relevant for people living in England, Scotland, Wales.

Funds gathered through the latest round of Ofgem’s Redress Scheme have been distributed to organisations across Great Britain to provide energy advice, support decarbonisation, and develop energy-focused services.

The Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) is today announcing how the latest round of funding is being awarded. More than £3 million in grants is being distributed to 19 organisations across England, Scotland and Wales via one of the scheme’s three funding rounds.

In this funding round, 15 awards worth a total of £2.5 million are being made from the main and small Funds. The projects receiving this funding focus on keeping people warm by providing advice through clinics and dedicated energy advice officers.

One successful application made to the main fund was from the Rural Environmental Action Project (REAP), which is receiving £184,000 for its Moray Energy Action Programme (MEAP). The programme will continue to provide support for households that are most at risk from cold homes and high energy bills.

Segun Adebayo, project manager for the Rural Environmental Action Project, said: “It’s a great delight to be continuing to support vulnerable households across Moray, a community with one of the highest fuel poverty rates in Scotland. This funding will go a long way in our quest to provide impartial, quality energy advice that makes a real difference to everyday people.”

Healthy Homes Shropshire Phase 2 (HHS2) is receiving £290,000 to support 3,000 fuel poor households with free, independent energy advice and help thousands more with clear, reliable information through communications and outreach activity.

Clare Woolley, area lead for the Marches Energy Agency, said: “We’re delighted to have secured ongoing funding through the Redress Scheme to continue our Healthy Homes Shropshire project. Not only can we provide expert, individual energy advice via the freephone service, at home visits and at community hubs, but this funding will also enable us to continue building robust referral networks with the health and care sector.

“This will raise awareness of fuel poverty as an issue and ensure that those who need help know where to get it. We hope that this will strengthen cross-agency working and prevent vulnerable people suffering the very real health impacts of being cold at home.”

Through funding from the Carbon Emissions Reduction Fund, Dorset Community Energy will continue to facilitate community ownership of renewable energy production through local energy clubs so that households can benefit from green energy produced locally.

Innovative funding will be used by a Repowering Limited project to build capacity and facilitate access to retrofit for private blocks of flats. A Charge My Street project will support homes without driveways to access savings through electric vehicle (EV) charging from solar panels and cheap off-peak night-time electricity. Also receiving funding is the Southern Staffordshire Community Energy project, which helps vulnerable hospital patients whose need for treatment is caused or exacerbated by living in cold and/or damp homes and classified as fuel poor.

Over five years, the Energy Redress Scheme has distributed a total of £85.5 million funding to support 491 projects in England, Scotland and Wales. The funding is collected through Ofgem’s enforcement and compliance activity. Companies that have breached energy rules agree to make a voluntary payment into the Energy Redress Scheme.

The three funding rounds include the main and small fund, which are aimed at projects supporting households in vulnerable situations. The carbon emission reduction fund (CERF) supports energy-related activities that will see a reduction in carbon dioxide emissions from energy use. Finally, the innovative fund supports the development of pioneering products and services related to energy.

Graham Ayling, senior project manager for the Energy Redress Scheme, said: “We’re pleased to be able to announce £3 million of new support to voluntary sector organisations today. These funds will enable organisations to provide meaningful help to more people struggling to heat and power their homes through this cost of living crisis. It also funds some great new initiatives that empower more people to engage with and share the benefits of the UK’s transition to net zero.”

Russell Ogilvie, head of enforcement for Ofgem, said: “Our compliance and enforcement action ensures the energy industry is held to the highest standards.

“The Voluntary Redress Fund is our direct line to ensure that vulnerable consumers are the ones who benefit when suppliers pay for letting them down.

“We are proud to work in partnership with Energy Saving Trust and find it immensely rewarding to see the direct results of our activity reaching communities up and down the country.”

Further information on the scheme and the application process can be found at . 


Project name

Grant funding

Funding stream

Act on Energy

Warmth in Worcestershire advice service



Age Concern Tyneside South

We Need Energy Advice Too



Age Cymru Powys

Catrefi Cynnes Powys



Albyn Housing Society Ltd

Affordable Warmth Highland (AWH)



Bath & West Community Energy

Bath & West Home Energy



Caxton House Settlement

Caxton House Energy Advice Support



Charge my Street

Solar Charging Homes Without Driveways (SCHOWD)



Cumbria Action for Sustainability

Cold to Cosy Homes Cumbria



Cunninghame Housing Association (Lemon Aid- Citrus switch)

LemonAid Fuel Poverty Energy Advice Service



DIAL Barnsley

Warm Connections



Dorset Community Energy

Energy Local Bridport Solar Array



Inter Madrassah Organisation (operational name – IMO Charity)

‘Be Warm, Save Money’



Marches Energy Agency

Healthy Homes Shropshire Phase 2 (HHS2)



PEC Trust

Warm Homes




Moray Energy Action Programme (MEAP)



Repowering Limited

Unlocking Retrofit for Blocks of Flats



Rotherham Federation

More Energy Know How



Southern Staffordshire Community Energy

Solar for Social Impact



St Pauls Advice Centre

Warm and Well




Last updated: 23 May 2023