Damp could be caused by poor or inappropriate insulation. But it can also be caused by other issues such as inadequate home maintenance.
If damp is caused by inadequate home maintenance, neither your installer or a guarantor will agree to carry out or pay for remedial work.
If you believe your installer or guarantee provider is being unreasonable by refusing to help you, you should follow their complaints procedure.
Unable to get any help from your installer or a guarantee provider? You could get an independent assessment of the walls from a buildings surveyor. You can find one via Royal Institution of Chartered Surveyors (RICS)
Your final option is to speak to a company that can carry out the necessary work. We recommend that you use a company that is accredited with an appropriate scheme.
If you need to remove the insulation, you should use a specialist cavity wall insulation removal company.