A hybrid heat pump system was installed at Carole and Kelvin’s house. This uses an air source heat pump, which runs on electricity, paired with a gas boiler for the provision of hot water and as a back up heating source. Carole and Kelvin had minimal knowledge about heat pumps before applying to the trial and they wanted to ensure that it would heat their house sufficiently to meet their needs.
Prior to the installation, the couple had a full survey of their home to make sure that the right level of heating and hot water would be provided. Carole felt that the advice and suggestions of the surveyors and installers were critical to make them feel relaxed and reassured during the whole process.
“Go ahead with it but be aware that it’s a whole new heating system installed, therefore it can’t be done without some disruption.”
For Carole and Kelvin, the two main benefits of their new hybrid heat pump are that their home is warmer and it has reduced their impact on the environment in the long term. The couple would definitely recommend heat pumps to other households.