Ofgem Energy Redress Scheme awards £9.3 million to 28 organisations

The Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme) has distributed a total of £9.3 million to support 28 organisations across England, Scotland and Wales. This funding will help deliver projects supporting vulnerable residents with energy bills and carbon reduction initiatives.

Arun & Chichester Citizens Advice Bureau

One of the recipients is Arun & Chichester Citizens Advice Bureau, which is receiving £443,747.37 for its Tackling Fuel Poverty Together – Home Improvement Support service. The project aims to deliver home visits to vulnerable residents in Sussex, providing hands-on support to manage energy in the home.

Luca Badioli, Chief Executive Officer at Arun & Chichester Citizens Advice Bureau, said:

“We are excited to bring this new project to life across Sussex and expand the work of the Tackling Fuel Poverty Together partnership.

“We are filling a vital gap in advice by offering free Energy Performance Certificates to eligible households, alongside supporting clients to plan for a future with warmer, lower-carbon homes. We plan to use the learning to influence policy makers in how we can ensure a fair transition to net zero for all.”

Centre for Sustainable Energy

Also, Centre for Sustainable Energy has been awarded funding through the Energy Redress Scheme Innovation Fund to develop a community-focused approach to renewable energy development. The project will put local communities at the heart of identifying and specifying how and where renewable energy projects are developed.

Environment Centre

One organisation that has benefitted from funding from the Carbon Emissions Reduction Fund is the Environment Centre. It aims to deliver advice and guidance to more than 13,000 households through an independent retrofit advice hub. This will enhance awareness of and confidence in the benefits of making homes more energy efficient.

Funding will “provide effective support to households”

Since 2018, the Energy Redress Scheme has distributed a total of £128 million in funding to support 611 projects in England, Scotland and Wales. The funding is collected through Ofgem’s enforcement and compliance activity, where companies that have breached energy rules agree to make a voluntary payment into the scheme.

Graham Ayling, senior project manager for the Energy Redress Scheme, said:

“The funding will help organisations who are close to their local communities provide effective support to households struggling to heat their homes throughout winter. It will also contribute to projects focused on reducing people’s energy use and carbon emissions – a crucial part of the UK’s transition to net zero.”

Cathryn Scott, director of market oversight & enforcement at Ofgem, said:

“Ofgem’s first priority is protecting consumers. Using money collected through compliance and enforcement action to support organisations doing exactly that is a great example of where our work has a positive, real-world impact.

“It’s never been more important to boost support for those struggling with energy bills, and I would encourage any organisations working in this space to apply for funding.”

Read more about all the funded projects.