CCA Global is the provider of choice for organisations seeking continuous improvement in customer service excellence, together with a progressive approach to the development of customer experience strategy.
We help Boards think differently about their business bringing a fresh perspective to longstanding customer service challenges and envisioning a new way forward.
CCA has a unique market position in providing assurance around business planning, understanding customer behaviours, evolving service excellence and future scenario planning.
Our objective is to build on your and your organisation’s strengths to ensure that the entire workforce is motivated and well supported to meet changing customer expectations.
All service offerings are created using expert collaboration methodologies of the CCA expert network, honed over 25 years by peers like you in leading brands across private and public sectors.
CCA Global Standard© has a proven track record of being a comprehensive and effective toolkit in diagnosing and solving challenges in delivering customer experience. Hundreds of major brands have adopted its methodology and reported tangible benefits particularly in fostering a clearer enterprise wide understanding of the actual customer service purpose and how this should be measured. In essence adoption of CCA Global Standard© provides reassurance that you are doing the right thing by customer.