June contacted her local Home Energy Scotland advice centre and we arranged for a specialist Energycarer, Matthew, to visit her at home. During that visit, June talked through the issues she had been experiencing and the stress it was causing her.
She said: “When I received that bill, I couldn’t believe it. It caused me a lot of sleepless nights. My storage heaters were at least 30 years old and some of them did not work properly. Every day after getting washed, I had to run from my freezing cold bathroom to get dressed in another room.”
Matthew found that June qualified for support from Warmer Homes Scotland, a Scottish Government scheme which helps vulnerable people make their homes warmer and more comfortable.
June was offered a new heating system which would reduce her bills and make her home more comfortable. This was going to be a big job though, as her flat needed a lot of preparatory work before the new system could be installed.
Feeling overwhelmed, June asked for her application to be put on hold, but Matthew continued to support her through the process and encouraged her to continue with the installation. June’s new heating system was successfully installed and she is delighted with the changes.