Please note that this page contains information and links most relevant for people living in Northern Ireland.
On behalf of the Utility Regulator in Northern Ireland, we are the Programme Administrator of the Northern Ireland Sustainable Energy Programme (NISEP). This is an £8 million fund, collected from both domestic and commercial electricity customers through a public service obligation (PSO).
Households across Northern Ireland can benefit from the NISEP with funding being used for such energy efficiency schemes:
The majority of the funding (80%) has been targeted at vulnerable customers. All schemes run on a financial year basis and there are currently 11 scheme managers delivering these schemes.
Reviewing and updating of the NISEP framework document.
Processing payment claims for all schemes.
Evaluation and monitoring of schemes.
Maintaining records, auditing and reporting.
Who do I contact if I have a concern?
We understand that raising concerns can be frustrating and we’re keen to ensure they are handled appropriately.
Complaints should first be submitted to the Primary Bidder/Scheme Manager through their complaints and appeals process.
If you’ve already done this and aren’t satisfied, please share the details and outcome with us. We’ll then review the matter in line with programme requirements.
Please contact us by emailing [email protected]
We’ll acknowledge receipt of your email within five working days. Please note that complaint reviews are often complex and may take time to resolve.
