1. Compare tariffs
There are many energy comparison websites available to compare energy tariffs. Use an accredited price comparison site and look at:
- unit rates
- standing charges
- contract length
- exit fees, if any
- customer ratings
Citizens Advice has a guide where you can compare energy suppliers’ customer service. There are ranking tables available for England, Scotland and Wales. There’s currently no equivalent in Northern Ireland.
2. Apply for the new tariff
You can apply for your new tariff online or over the phone.
The new supplier will contact your old supplier on your behalf to make the switch. This should take up tofi ve working days. Around your switch date, record your meter reading and note the date for your own records.
If you’re on a fixed tariff, you usually have to pay an exit fee, although you’re still able to leave at any time. The exit fee varies depending on the supplier, so check the contract for your tariff to find out what this is.
If you’re on a standard variable rate (SVR) tariff, there are no exit fees.
You may need to give your new supplier a meter reading to keep your bills accurate.
3. Cooling-off period
If you’re within the initial 14-day cooling off period with your supplier, you can leave without paying a fee. This period starts the day after you set up a contract with the new supplier.