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Communications and insight

Energy advice training

The past year has heightened the vulnerability of energy consumers across the UK. Now it’s more important than ever to upskill your staff to provide high quality energy advice with endorsed training from Energy Saving Trust.

Our energy advice training is for businesses wishing to support their customers during this difficult time. We help your advisors understand and support customers who are working from home or in the office with behavioural, low and no cost savings advice, debt management and signposting to other services and support.

Our expertise

Our flexible training will enable you to upskill your advisors and frontline staff to provide high quality energy efficiency advice to your customers. We include the soft skills of delivering effective energy advice that is relevant to the needs of the customer.

Our training packages are ideal for organisations providing energy advice over the phone, face-to-face or in the home. The types of organisations we work with include:

  • energy suppliers
  • product manufacturers
  • installers
  • retailers
  • domestic energy assessors
  • local authorities and housing associations

Training deliverables

Our market leading knowledge means we can provide training and quality assurance that enables your teams to expertly advise customers about sustainable energy use. The ways in which the training modules can be delivered are:

Training workshops

Giving Good Energy Advice training workshops for groups of up to 12, delivered by an Energy Saving Trust expert. The workshops are tailored to build an introductory level understanding of providing energy advice – further workshops to build upon or expand knowledge can be added.

Train the trainer

This licence provides businesses with a familiarisation workshop and materials, enabling you to integrate modules into your existing in-house training provision – equipping you to disseminate learnings to new staff or provide a regular refresher.

Endorsed advice

An annual programme of training, assessment, monitoring top-up development that enables your company and staff to be endorsed by Energy Saving Trust.

Find out more

Online training solutions

Our online training solutions can cover specific areas important to your business, including:

  • e-training workshops covering a variety of modules and topics, delivered by an Energy Saving Trust expert. The webinar workshops are tailored to help your staff respond to customers with a full understanding of providing good energy advice – further workshops to build upon or expand knowledge can be added
  • bite-size sessions and topics that your staff can dip into at their own pace – rapidly equipping your staff with the knowledge they need to protect your most vulnerable customers
  • an adapted learning platform that gives delegates the flexibility to access the training at times convenient for them and your business, meaning minimum downtime from customer calls

All training options are flexible and can be tailored to focus on the issues pertinent to your organisation and delivered at the level required.

Contact us today

Last updated: 4 April 2022