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Low carbon travel

Fix Your Bike Scheme FAQs

*Update 28 February 2022* The Fix Your Bike voucher scheme has proved to be hugely popular and all of the vouchers in all four releases have now been claimed.

The Department for Transport does not plan to release any more Fix Your Bike vouchers and the scheme is now closed. We continue to work closely with the cycling industry to assess the scheme’s impact, along with Transport for Quality of Life and the University of Westminster.

 

 

What is the Fix Your Bike Voucher Scheme?

The Fix Your Bike Voucher Scheme aimed to encourage more people to cycle by supporting individuals with the cost of repairing their bicycles. It provided vouchers of up to £50 towards the cost of bike repairs at approved repairers that have registered with the scheme. The Department for Transport funded the scheme and Energy Saving Trust managed the delivery of the vouchers.

What is the status of the scheme?

The Department for Transport does not plan to release any more Fix Your Bike vouchers and the scheme is now closed. They continue to work closely with the cycling industry to assess the scheme’s impact, along with Transport for Quality of Life and the University of Westminster.

In total, we have released over 400,000 vouchers, as well as fixing many more bikes via the Dr Bike pop-up maintenance stations, consistent with the Secretary of State’s commitment to help fix up to half a million bikes.

 

Who funded the voucher scheme and why?

This scheme was funded by the Department for Transport to help people get unused bikes roadworthy and back in use.

Was the scheme available in Scotland?

The funding allocated to the Fix Your Bike Voucher Scheme was available to England only because transport (including active travel) is a devolved matter, the Welsh Government run their own programmes to encourage cycling and walking.

In Scotland there is a wide range of offers for key workers on bikes, repairs and equipment. Transport Scotland is committed to promoting active travel options and continues to explore additional support for maintenance and repair. Find out more at https://www.sustrans.org.uk/campaigns/cycles-for-key-workers/

Did the scheme support cyclists who use adapted bikes?

Yes, adapted bikes were eligible for the scheme.

Why can I no longer login to my account?

The Department does not plan to release any more Fix Your Bike vouchers and the scheme is now closed.

I am a repairer participating in the scheme, can I still claim for any vouchers?

The scheme is now closed, and we are unable to make any further payments. Registered businesses were given an extensive grace period beyond the 31 October 2021 deadline to submit any final claims.

Why didn’t I hear vouchers were available before they had all been claimed?

The Fix Your Bike Voucher Scheme has been hugely popular. Vouchers were released in batches in order to stagger the demand on repairers. The scheme was promoted on Department for Transport and Energy Saving Trust channels, also through a number of stakeholders.

I’ve received an email from the University of Westminster asking me to complete a survey, what is this about?

This scheme is currently being evaluated by a consortium including Transport for Quality of Life and the University of Westminster. This survey has been commissioned by Department for Transport. More details are available here.

I registered for the scheme, what will you do with my data?

All data is held securely and will be processed in line with current data protection legislation. Energy Saving Trust collected this information on behalf of the Department for Transport. For further information on how your data is kept securely, when it will be removed and how to exercise your individual rights please see the Department for Transport’s Personal Information Charter and Energy Saving Trust’s privacy policy.

Last updated: 28 February 2022