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Low carbon travel

Fix Your Bike Scheme FAQs

What is the Fix Your Bike Voucher Scheme?

The Fix Your Bike Voucher Scheme aims to encourage more people to cycle by supporting individuals with the cost of repairing their bicycles. It provides vouchers of up to £50 towards the cost of bike repairs at approved repairers that have registered with the scheme. Department for Transport funds the scheme and decides how many vouchers to issue at any time.

Energy Saving Trust manages the delivery of the vouchers.

What is the status of the scheme?

The voucher scheme has proved hugely popular and all vouchers in the second batch have now been claimed. The Department for Transport and Energy Saving Trust continue to work closely with the cycling industry to monitor the scheme’s impact.

Further vouchers will be released when we are confident people will be able to get their bikes fixed without significant waiting times.

Why can’t I register now?

You cannot currently register on the site, as there are no vouchers available. You will be able to register once vouchers are made available and the scheme reopens.

You can still check to see if there is a registered repairer available in your area.

Have all 50,000 vouchers available in this batch been claimed?

The voucher scheme continues to prove hugely popular and all vouchers in the second batch have now been claimed.

Why were there only 50,000 vouchers in the second release?

When designing the scheme, we were advised by industry that we should stagger the release of vouchers to prevent cycle repairers becoming overwhelmed with more customers than they could serve, which would be likely to lead to frustration and delay.

Isn’t it confusing to ask people to go out to bike shops when the message of the new national measures is to ‘stay home’?

We are still encouraging the public to use active travel – walking and cycling – as a way of travelling for work, education or for other legally permitted exemptions.

Bike shops are considered essential retail as they provide vital safety assistance for cyclists and will therefore remain open during the national restriction period.

The vouchers have a 60-day expiry period during which time a voucher must be assigned to a participating repairer, the vouchers are then valid until 31 March 2021. This means that people can claim a voucher in mid-November and book their bike in for servicing any time before early January.

When will more vouchers become available?

We are continuing to release the vouchers in batches to ensure there is enough capacity in the bike repair market. We anticipate the next release to follow more quickly than the last. Visit the Fix Your Bike website to check availability.

Why are households now only able to claim one voucher rather than two?

In the first release, there were a number of people who claimed two vouchers but redeemed only either one or none. This means there were vouchers that went unused.

We’ve made the change to one voucher per household to make sure as many households as possible can benefit from having a bike serviced.

I was allocated one voucher in the last round; can I claim for another?

No. The limit is one voucher per household. A limited number of vouchers are available, this limit is to ensure as many households as possible can benefit from having a bike serviced.

Why are you releasing batch two in the Winter when fewer people are riding bikes?

With the right clothing and safety equipment, cycling can be a year-round mode of transport.

What does this voucher cover?

The voucher will provide up to £50 towards a bike repair- the cost of service and parts. The scheme will not cover accessories or costs towards a new bike. The bike owner will need to pay any costs exceeding £50. If the cost of the service is less than £50, it is only possible to claim that lesser amount.

Does this voucher cover VAT?

Yes. The voucher covers up to £50 towards the cost of repairs, this includes VAT.

I have already had my bike repaired, can I claim retrospectively?

No retrospective voucher use will be possible. It is necessary to apply for and receive a voucher prior to the repair being made with a business participating in the scheme. The voucher can be used for pedal bikes, adapted bikes and ebikes which are all eligible for the scheme. eBikes must conform to the government’s requirements to qualify.

How long is my voucher valid for?

Vouchers are valid for 60 days to claim at a registered business before it expires. Providing the voucher has been accepted by a repairer and the repairs have been agreed, the work can be carried out up until 31 March 2021.

When will the next batch of vouchers be released?

Further vouchers will be released when we are confident people will be able to get their bikes fixed at a wide range of retailers without significant waiting times. Energy Saving Trust is working closely with the Department for Transport and the cycling industry to monitor impact. We anticipate the next release to follow more quickly than the last. Vouchers will be released through the website.

How do I apply?

Apply for a Fix Your Bike voucher through the website. Vouchers are being released in batches to manage demand on repairers. It is only possible to register when vouchers are available.

I can’t book my repair/get the spare part I need. Is an extension possible?

All vouchers must be redeemed with a participating repairer by 31 March 2021.

Why didn’t I hear vouchers were available before they had all been claimed?

The Fix Your Bike Voucher Scheme has been hugely popular. Vouchers are released in batches in order to stagger the demand on repairers. The scheme is promoted on Department for Transport and Energy Saving Trust channels, also through a number of stakeholders. Check the Fix Your Bike website for future releases.

I had a voucher I didn’t use, it has now expired. Can I reapply?

A limit of one voucher per household applies, it is only possible to apply once. If you have previously secured a voucher, please contact [email protected] to discuss an extension with the team.