Careers

Issue Date:  30 April 2025                     
Closing Date: 14 May 2025
Position Ref: RD 1362
Location: Home-based, blended or fully office based (from our office in Edinburgh).
Hours: Part-time (27.5 hours) The hours will be Monday-Friday, 4.30pm-8.30pm  and then Saturday 9am-5pm
Salary: (pro rata) £23,503, increasing to £24,570 upon successful completion of qualification and probation.

Apply now

The team

We have an exciting opportunity for you to join our extended hours team as an Energy Advisor, which forms part of Home Energy Scotland’s award winning service, to enable us to support as many householders as possible during the winter period. 

You will be one of three new advisors joining the team and will be responsible for providing energy advice to householders. Home Energy Scotland prides itself on delivering excellent customer service, therefore your passion for customer service and effective delivery of customer journeys is essential. You will speak with a wide range of customers on the phone and online therefore your ability to listen, empathise and help customers to act defines success in this role. 

The role    

You will be responsible for providing energy advice to householders to motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable via online and digital platforms along with inbound/outbound calls.

We pride ourselves in upskilling our people and we will start to grow your knowledge of our services and energy efficiency straight away. The Home Energy Scotland advisor induction programme is an SQA accredited qualification, as well as this, you will also complete the City and Guilds, Energy Awareness in the Home qualification.

We will support you throughout your training with ongoing mentoring, coaching and development.

Your total working hours will be 27.5 hours a week covering the period of: 4.30pm -8:30pm Monday-Friday and Saturday, 9am-5pm. You will also work on a rota shift to cover the morning shift 8-9am which is paid in addition to your annual salary. The role is home-based therefore you will be able to work remotely anywhere within Scotland. IT equipment will be provided.

What you’ll do  

• Provide advice over many different aspects of loans, grants, and schemes within Scotland.
• Providing world class customer service via email and Inbound/outbound calls in the evenings.
• Cover a wide range of knowledge and support to all areas in Scotland.

What you’ll bring  

• A proven track record of delivering excellent customer service in an advice setting.
• The ability to learn and apply new knowledge quickly.
• Excellent verbal and written communication skills; including ability to communicate technical subject matter clearly and effectively with vulnerable customers.
• Ability to record data accurately while speaking to a customer.
• The ability to work under own initiative with minimal supervision.
• Sound knowledge of using MS Office suite.

For more information, please see job description: JD- Energy advisor- RD 1362

Applications close 23.59, 14 May 2025. Interviews are intended to be held week commencing 19 May 2025.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Please click ‘apply online’ via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.

Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description.

Reasonable adjustments: If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you. 

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

You can find out more about our commitment to diversity and inclusion here. 

Issue Date:  1 May 2025                     
Closing Date: 18 May 2025
Position Ref: BC 1360
Location: Blended or fully office based (from our office in Edinburgh).
Hours: Full-time
Salary: Up to £29,000 per annum (depending on experience)

Apply now

The team

The Home Energy Scotland team delivers a free, impartial energy advice service across Scotland. The team supports a network of regional advice centres to help households reduce energy use, cut carbon emissions and lower their bills. We work collaboratively with colleagues across the organisation, including our data, digital and customer experience teams, to ensure our services are high-quality, insightful and impactful.

The role    

We’re looking for a proactive and data savvy performance officer to help shape the way we monitor and improve the delivery of Home Energy Scotland.

In this role, you’ll manage the network’s performance reporting cycles and deliver insightful analysis to support strategic decisions and operational improvements.

You’ll play a key role in ensuring our service is responsive, data-driven and accountable, making a real contribution to our mission of addressing the climate emergency.

What you’ll do  

• Lead monthly and quarterly performance reporting for our regional advice centres and Scottish Government.
• Design and develop data visualisations and dashboards to highlight key trends and insights.
• Support the annual programme evaluation process, working closely with advice centres and internal teams.
• Use your analytical skills to help improve our service delivery and inform future strategy.
• Collaborate with stakeholders across the organisation to define and track key performance indicators.

What you’ll bring  

• Proven experience in data analysis and reporting, with excellent numerical and statistical skills.
• Strong working knowledge of Excel, Power BI, and other analysis or visualisation tools.
• A collaborative mindset and well developed communication skills, with the ability to present complex data clearly.
• An eye for detail, with a commitment to accuracy and quality in your work.
• A flexible and solutions-focused approach, with the ability to work independently and meet deadlines.

For more information, please see job description: JD- Performance officer- BC 1360

Applications close 23.59, 18 May 2025. Interviews are intended to be held week commencing 26 May 2025.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Please click ‘apply online’ via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.

In your supporting statement please explain how you meet the essential areas in the job description. Applications submitted via email or without a supporting statement will not be considered.

Reasonable adjustments: If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you. 

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

You can find out more about our commitment to diversity and inclusion here. 

Here’s what some of our current and former apprentices had to say about working for us.

“Working at Energy Saving Trust has been such an eye-opening and fun opportunity. The company has supported me and my education every step of the way and made me feel right at home. I have learnt so much about my field of study and the industry. I am motivated by the positive change that Energy Saving Trust creates everyday by addressing the climate crisis.”

Jay Vyas, web development and digital marketing apprentice

“This apprenticeship has helped me develop and improve so many skills personally and in the workplace. It’s been a lot of fun to be involved in internal comms and events that promote our mission and to build a portfolio for my career. This has been a great opportunity to learn real ways of working and seeing myself become better in my role.”

Serwaa Boateng, internal communications and CEO office apprentice

 

For the most part, yes. Our default platform is Microsoft Teams, but we can also use Zoom. For some roles, we may conduct in person interviews. We’ll advise you of the format of the interview in the invite.

Yes you can. We want you to work in a way that best suits both you and the organisation, whether that’s mostly at the office or mostly at home.

We intend to be as flexible as possible, provided it makes sense for your role, and you can still collaborate easily with your team. The recruiting manager can explain the options available to you in relation to the team during the interview process.

All external vacancies are listed on our website and our recruitment portal, so please keep checking back. For more environmental jobs, visit environmentjob.co.uk

We don’t currently run a referral scheme.

We always try to get back to you within a few days, although this can take longer if multiple candidates are interviewing for the same role. Feel free to follow up after the interview and reach out with any questions.

Please email us at recruitment@est.org.uk. We’re a friendly team and will help in any way we can.