Closing Date: 24 February 2025
Issue Date: 10 February 2025
Position Ref: RD 1328
Location: Flexible within UK . Home-based or blended working (home and office-based from our office in Cardiff, Edinburgh or London ).
Hours: Full-time -The standard hours of work will be Mon-Fri 9-5pm however there may be times where your hours of work could be between the hours of 8am-6pm Mon-Fri and a Saturday 8am-6pm
Salary:£24,440 per annum
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The team
The consumer advice-focused role will sit in the energy team, whose purpose is to enable households, small businesses and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change.
We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero carbon improvements to homes and businesses on behalf of governments, local authorities and businesses.
Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day.
We collaborate and support each other, sharing expertise and best practice and innovating to deliver world-class customer experience.
The role
You will move between different energy advice services as required, swiftly learning and applying different knowledge for each, while at all times meeting high quality and customer service standards. The standard hours of work will be Mon-Fri 9-5pm however there may be times where your hours of work could be between the hours of 8am-6pm Mon-Fri and a Saturday 8am-6pm
You will advise on a wide range of topics including energy efficiency, home renewables, low and zero carbon heating, affordable warmth, low carbon transport and water efficiency. (Full training will be provided.)
What you’ll do
Provide telephone, written and online based energy advice to a wide range of householders and small businesses. You will have the ability to motivate and enable householders to take action to reduce their fuel bills and cut carbon emissions, and for them to make their homes warmer and more comfortable.
We are looking for someone with strong experience in delivering excellent customer service, who is able to listen to and respond to customers’ individual needs, drawing on a breadth of energy efficiency, low carbon technology, sustainable energy and affordable warmth knowledge to tailor advice appropriately.
What you’ll bring
- A proven track record of delivering excellent customer service in an advice setting.
- Knowledge and understanding of energy efficiency and existing energy schemes.
- Ability to work across multiple programmes and maintain a broad knowledge base of multiple programmes.
- The ability to learn and apply new knowledge quickly.
- Excellent verbal and written communication skills, including ability to communicate effectively with vulnerable customers.
For more information, please see job description: JD- Multi -programme energy advisor- RD 1328
Applications close 23.59, 24 February 2025. Interviews are intended to be held week commencing 3 March 2025.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Please click ‘apply online’ via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.
In your supporting statement please explain how you meet the essential areas in the job description. Applications submitted via email or without a supporting statement will not be considered
Reasonable adjustments: If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you.
Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.
We will be happy to discuss this and our blended working model at the interview stage with you.
Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
You can find out more about our commitment to diversity and inclusion here.