Issue Date: 22 July 2024
Closing Date: 18 August 2024
Position Ref: JB 1260
Location: Flexible within Scotland. Blended or fully office based (from our office in Edinburgh).
Hours: Full-time (37.5 hours per week). This is a 12-month fixed term opportunity
Salary: £23,400 per annum
Apprenticeship: Business Administration SCQF Level 6
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Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Here are some of the benefits we offer:
- We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked).
- Enhanced parental leave.
- Private BUPA insurance.
- 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period.
- Staff wellbeing allowance of up to £25 per month / £300 per year.
Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.
The team
The services delivery team manage and administer loans and grants for energy saving and low or zero carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses.
Our work is customer service focused and seeing the impact we have on the lives of people we support is what brings us to work each day. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world class customer experience.
The role
You will be providing effective administrative support to a variety of grant and loan programmes.
You will need to follow defined processes to ensure accurate information and reports are provided to internal and external stakeholders.
You will complete various administrative tasks in order to support customers taking advantage of government schemes.
What you’ll do
- Check the information provided in grant & loan applications and claims against set criteria, including following up on further information with applicants, installers, and other internal teams as necessary.
- Contact customers as required via email/letter/telephone to resolve any issues.
- Maintain good administrative systems to ensure that all filing and key documents are kept in accordance with Energy Saving Trust quality procedures.
- Maintenance and updating of the relevant databases and spreadsheets.
- Processing postal applications and other customer information sent to our Edinburgh office.
What you’ll bring
- Good IT skills (Microsoft Office suite, Internet, use of databases).
- Demonstrated ability of working in a team support role.
- Excellent organisational skills. Ability to prioritise tasks within a demanding environment.
- A proven track record in delivering excellent customer service.
- Strong interpersonal skills and written skills.
- Excellent attention to detail, alongside excellent numeric skills.
For more information, please see job description: JD -Programme administrator apprentice- JB 1260.
Applications close 23:59, 18 August 2024.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Please click ‘apply online’ via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.
In your supporting statement please explain how you meet the essential areas in the job description. Applications submitted via email or without a supporting statement will not be considered.
As part of our recruitment process, we conduct background checks on all candidates who receive a conditional offer of employment. The nature of the scheme that we are contracted to work on with Scottish Government means that we are required to comply with UK Government standards when carrying out pre-employment checks for new starters. This check is known as the Baseline Personnel Security Standard (or BPSS) check.
The BPSS checks will include a basic criminal record check (DBS check), verification of identity, verification of right to work in the UK and your previous 3 years employment history. Information obtained will only be used for the purposes of assessing your suitability for the role. Please note that if successful, any offer of employment made will be conditional pending the successful completion of the BPSS checks.
More information on the checks can be found here: https://www.gov.scot/publications/baseline-personnel-security-standard-on-amiqus-processing-data-privacy-notice/
Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.
If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you.
Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.
We will be happy to discuss this and our blended working model at the interview stage with you.
Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role. Find out more here.
You can find out more about our commitment to diversity and inclusion here.