If you have a question for us, see if we’ve answered it below. You’ll find answers to the questions people ask us about the most.
Got a question?
Looking for advice where you live?
We don't cold call
- We'll never cold call you to offer advice or to make energy efficiency improvements in exchange for money.
- If you get a call like this, it’s a scam.
- Hang up, and don’t give out your details.
Still have a question for us?
Please complete this form and a member of the team will be in touch soon.
Need business advice?
If your query is business related, you can contact us using the button below.
Get in touchRegional offices
Please note, these offices do not provide advice.
| Country | Address | Head office |
|---|---|---|
| England | Energy Saving Trust England, Caledonia House, 223-231 Pentonville Road, London, N1 9NG | 02072220101 |
| Northern Ireland | Energy Saving Trust Northern Ireland, River House, 48 High Street, Belfast, BT1 2BE | 028 97 442475 |
| Scotland | Energy Saving Trust Scotland, Second Floor, Ocean Point 1, 94 Ocean Drive, Edinburgh, EH6 6JH | 0131 555 7900 |
| Wales | Energy Saving Trust Wales, 33 Cathedral Road, Cardiff CF11 9HB | 029 2046 8340 |
Press office
If you are a member of the media with a press or media-related enquiry, please contact media@est.org.uk
Feedback and complaints
If you’d like to learn more about our customer complaints process, please download our Complaints Procedure document.
If you’d like to provide feedback or make a complaint, please use our contact form at the top of this page. Please note – for individual energy efficiency advice you’ll need to contact your relevant advice centre, see the details at the top of this page.
We will aim to reply within 30 working days. Find out more by reading our statement on treating customers fairly.
Energy Saving Trust Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 716195).
Last updated: 12 October 2023