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News 5 January 2021

Energy Saving Trust transport programmes in Scotland recognised as ‘world-class’

Energy Saving Trust is pleased to announce that three transport programmes delivered in Scotland have been recognised as ‘world-class’ by the Net Promoter Score (NPS) index.

The NPS index measures customers’ likelihood to recommend a company, product or service to others and ranges from -100 to 100, where scores higher than 70 are considered as ‘world-class’.

Three transport programmes achieved ‘world-class’ scores on an internal evaluation that took place in October 2020:

Providing world-class support  

These excellent scores are evidence of the transport team’s success in putting the customer first and continuing to deliver exceptional customer experience and satisfaction during the Covid-19 pandemic.

In a recent online survey of applicants who received grants and loans, one recipient of the domestic grant for charge points, said:

“Great scheme – works well and reasonably simple to apply.”

Another satisfied customer who received eBike Loan funding gave positive feedback about the support offered throughout the application process:

“My experience was very positive in this application. The people I spoke with were very helpful and able to answer my queries at the first point of contact. The application was easy to complete, and the approval and receipt of funding was very quick. I feel that, given the current circumstances and challenges around Covid-19, the overall experience could not have been improved.”

Find out more about our range of loans and grants to help you make greener travel choices.

Energy Saving Trust

Energy Saving Trust is an independent organisation dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as the UK transitions to net zero.

We empower householders to make better choices, deliver transformative programmes for governments and support businesses with strategy, research and assurance – enabling everyone to play their part in building a sustainable future.

Last updated: 17 December 2020